Privacy Policy
Excel Lab Work Pvt. Ltd.
Excel Lab Work Pvt. Ltd. respects your privacy and is committed to protecting the personal information of our website visitors and clients. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website www.excellabwork.com or use our services.
By accessing our website or using our services, you agree to the terms described in this Privacy Policy.
Information We Collect
When you interact with our website or services, we may collect certain information including:
Personal Information
• Name
• Email address
• Phone number
• Business details provided by clients
• Information submitted through contact forms
Technical Information
We may automatically collect technical information such as:• IP address
• Browser type
• Device information
• Pages visited on our website
This information helps improve our website performance and user experience.
How We Use Your Information
The information collected may be used for the following purposes:
• Providing digital marketing and automation services
• Responding to inquiries and customer support requests
• Improving our website functionality
• Communicating with clients about services and updates
• Analyzing website traffic and usage
We do not sell or rent personal information to third parties.
Cookies
Our website may use cookies to improve user experience and analyze website performance.
Cookies help us understand how visitors interact with our website and allow us to improve our services.
Users can disable cookies through their browser settings.
Data Protection
Excel Lab Work Pvt. Ltd. takes reasonable security measures to protect personal and business information from unauthorized access, misuse, or disclosure.
We use appropriate technical and administrative safeguards to protect the information collected through our website.
Third-Party Services
Some of our services may involve third-party platforms such as:
• Google Ads
• Meta (Facebook and Instagram)
• WhatsApp API providers
• CRM or automation platforms
These third-party platforms operate according to their own privacy policies.
External Links
Our website may contain links to external websites. Excel Lab Work Pvt. Ltd. is not responsible for the privacy practices or policies of these external websites.
Users should review the privacy policies of third-party websites they visit.
Return and Refund Policy
Excel Lab Work Pvt. Ltd. provides professional digital marketing and automation services. Due to the nature of digital services, the following refund policy applies.
Service Refund Policy
Payments for services such as digital marketing, advertising management, automation systems, and consulting are generally non-refundable once work has started.Software and Automation Services
Payments made for software subscriptions, CRM systems, WhatsApp API services, or automation platforms are non-refundable once access has been activated or the system has been set up.Service Cancellation
Clients may request cancellation of services; however, cancellation does not guarantee a refund for work that has already been completed or initiated.Exceptional Situations
Refunds may be considered only in rare cases where services cannot be delivered due to internal operational limitations.User Rights
Users may request:
• Access to personal information
• Correction of inaccurate information
• Deletion of personal information where applicable
Requests can be made using the contact information provided below.
Updates to This Policy
Excel Lab Work Pvt. Ltd. may update this policy periodically. Updated versions will be published on this page.
Users are encouraged to review this page regularly.
